We want to help you stay vigilant.
Add all of this to the security information and regulations on the other pages here and you are well on your way to being safe, secure, and vigilant. We simply want to help you keep your guard up.
Current Scam Information:
We have been made aware of a scam that is affecting members/clients of local financial institutions.
In this scam, criminals are contacting victims from a spoofed phone number, stating that there are fraudulent charges on a debit or credit card, and asking them to divulge transactional and personal information. DO NOT FALL VICTIM TO THIS SCAM!
Alabama Teachers Credit Union will never contact you to ask you to verify online passwords, ATM/DEBIT/CREDIT card numbers or PIN numbers over the phone or through text or e-mail. If you believe you have been a victim of this scam and have provided confidential information to the scammers, please contact us immediately at 1.800.470.0704.
Our card provider, Falcon (through CO-OP), will identify themselves as Card Member Services on behalf of Alabama Teachers. They will never ask for your card number, expiration date, or CVC (security) code.
- Verify the last four digits of your Social Security Number.
- Ask to verify the amount of your last transaction or payment.
Depending on your answer concerning the transaction in question, they may block your card and forward you to Alabama Teachers during our normal business hours; otherwise, you will be forwarded to their customer service.
Rights and Responsibilities
With respect to online banking and electronic fund transfers, the federal government has put in place rights and responsibilities for both you and the credit union. These rights and responsibilities are described in the Master Account Agreement & Disclosures you received when you opened your account with Alabama Teachers. You can also find them online on our Disclosures page.
Ultimately, if you notice suspicious account activity or experience security-related events, please contact the credit union immediately at 256.543.7040 or toll free at 1.800.470.0704.