Debit/Credit Card Info

To report a lost or stolen debit/credit card please contact the following numbers as soon as possible.


Debit Card

During business hours, call: 1-800-470-0704

After hours, call: 1-800-910-4808, option 3


Credit Card

During business hours, call: 1-800-470-0704

After hours, call: 1-800-991-4964


General Card Contact Information


Debit Card Activation: 1-800-466-0040

Credit Card Activation: 1-800-456-6870

Credit Card Customer Service: 1-800-808-7230

Scorecard Rewards Helpdesk: 1-800-854-0790

www.scorecardrewards.com


Fraud Alert Management


For inquiries about messages regarding activity on your account or if you are traveling and your debit/credit card is being declined, please contact our Fraud Alert Management at the following:


Debit Card

Fraud Alert Management (within U.S.): 1-888-241-2440

Fraud Alert Management (traveling or residing outside of U.S.): 1-909-941-1034


Credit Card

Fraud Alert Management (within U.S.): 1-800-890-5097 or 1-800-437-9392

Fraud Alert Management (traveling or residing outside of U.S.): 1-727-227-2447

Credit Card Dispute Center: 1-800-600-5249




June 2, 2014 FALCON Upgrade:


As part of continuing efforts to bring the best technology and service to our members, Alabama Teachers Credit Union is upgrading our Fraud Detection and Notification System, known as FALCON.

Beginning June 2, the new system will provide more immediate attention to notify you faster when fraud is suspected.


The notification portion of the system includes an automated assistant to help you review transactions and confirm your recent activity on your ATCU VISA® ATM/Debit or ATCU VISA® Credit Card. To help us assist with this upgrade, please ensure we have your current contact information. You can do this by contacting your local ATCU branch or by calling 1.800.470.0704.


In the event you receive a notification call from the new automated assistant, nick-named Jill, please answer questions regarding your recent card activity. Please know that FALCON provides Fraud Alert Management and is available 24 hours per day, 7 days per week should you need assistance from a live agent, contact:


• For Debit Cards: 1.888.241.2440

• For Credit Cards: 1.800.890.5097 or 1.800.437.9392


This information can also be found at http://www.atcu.com/lost-or-stolen-card.html or if you need our assistance during business hours, you may contact your local branch or call 1.800.470.0704.


If your recent activity is identified as fraudulent, calls will be transferred to the FALCON member support team at Card Member Security to help you take the necessary precautions to protect your cards and related accounts. If the recent activity is legitimate, you will be able to close the case with Jill using your touch-tone phone.